尊敬的客户，
Dear DHL Express Customer,

 

鉴于新型冠状病毒对全球航空运输行业造成的重大影响，为了持续给您和您的客户提供优质稳定的服务，DHL快递在4月初推出了紧急情形附加费 (ESS)。 
Given the significant impacts of COVID-19 on the global aviation industry and in order to help us maintain reliable and high quality delivery services for you and your customers, DHL Express introduced a temporary Emergency Situation Surcharge (ESS) in early April.

 

自从全球新冠病毒爆发以来，DHL团队一直在24小时工作，不断调整我们的全球网络，从而更好地适应疫情发展、防疫政策以及运力和需求的变化。疫情已造成大多数国家的商业航班大幅度减少甚至取消，这对航空运力产生了巨大影响。 
Since the onset of this global pandemic, DHL teams have been working around the clock, continually adapting and adjusting the operations of our global network to align with new developments, regulatory requirements and constant changes in capacity and demand. That includes further significant reductions in – or the complete cancelation of – commercial flights in most countries, which has a dramatic impact on air uplift capacity.

 

在我们致力满足客户紧急需求的过程中，这些因素直接导致了我们运营成本的增加并影响到了业务的可持续性，因此我们将对此费用做出必要调整。 
As we work to serve the urgent needs of our customers, these factors, among others, have increased our costs beyond sustainable levels, which has necessitated an adjustment to the ESS.

 

为何对紧急情形附加费进行调整？
WHY ARE WE ADJUSTING THE EMERGENCY SITUATION SURCHARGE?

 

由于市场情况正随着新型冠状病毒的持续发展而不断变化，自2020年5月24日起，我们将对紧急情形附加费 (ESS) 的计费方式和金额做出调整。 
As market conditions are continuously evolving with the ongoing COVID-19 situation, the Emergency Situation Surcharge (ESS) will be adjusted effective May 24^th, 2020.

 

此项附加费的调整反映了不断变化的市场环境以及获取有限运力资源所带来的持续挑战。调整后的ESS费用将体现出不同航线间的运营成本差异，而不是采用全球统一收费标准。 
The ESS adjustment reflects the changing dynamics in the market and the ongoing challenges to securing available air capacity. The adjusted ESS charge will reflect the peak cost levels on different trade lanes as opposed to having one standard global charge.

 

此外，收费机制将从每票固定金额改为按每公斤计费的方式。 
Furthermore, the charging mechanism will change from a charge per shipment to a charge per kilogram (kg) in order to maintain a more gradual pricing model.

 

请注意，紧急情形附加费是一项临时性费用，用于部分补偿我们在此特殊时期调整航空网络带来的运营成本增加。在疫情持续期间，我们将继续评估市场状况并对此项附加费做出适当调整。 
Please note that the ESS is a temporary charge, which allows us to cover part of the operating cost increases and the necessary air network adjustments. We will continue to evaluate and adjust the ESS as market conditions evolve for the duration of this emergency situation.

 

本次调整后的紧急情形附加费收费机制如下： 
Below, you will find the details for the adjusted surcharge:

 

	目的地
始发地	中国香港/中国大陆	澳大利亚/新西兰	亚洲其他国家和地区*	其他国家
中国大陆	7元/公斤	14元/公斤	7元/公斤	14元/公斤
中国香港	7元/公斤	14元/公斤	7元/公斤	7元/公斤
亚洲其他国家和地区*	7元/公斤	13元/公斤	7元/公斤	2元/公斤
其他国家	2元/公斤	2元/公斤	2元/公斤	2元/公斤

* * 亚洲其他国家和地区：：孟加拉、文莱、不丹、库克群岛、斐济、印度尼西亚、印度、日本、柬埔寨、基里巴斯、韩国、老挝、斯里兰卡、缅甸、中国澳门、马尔代夫、马来西亚、新喀里多尼亚、尼泊尔、瑙鲁、纽埃岛、大溪地、巴布亚新几内亚、菲律宾、巴基斯坦、所罗门群岛、新加坡、泰国、东帝汶、汤加、图瓦卢、中国台湾、越南、瓦努阿图、萨摩亚。澳大利亚和新西兰仅作为始发地时。

 

	Destination
Origin	Hong Kong & China Mainland	Australia & New Zealand	Rest of Asia*	Rest of World
China Mainland	RMB 7/kg	RMB 14/kg	RMB 7/kg	RMB 14/kg
Hong Kong	RMB 7/kg	RMB 14/kg	RMB 7/kg	RMB 7/kg
Rest of Asia*	RMB 7/kg	RMB 13/kg	RMB 7/kg	RMB 2/kg
Rest of World	RMB 2/kg	RMB 2/kg	RMB 2/kg	RMB 2/kg

* Rest of Asia: Bangladesh, Brunei, Bhutan, Cook Islands, Fiji, Indonesia, India, Japan, Cambodia, Kiribati, South Korea, Laos, Sri Lanka, Myanmar, Macau, Maldives, Malaysia, New Caledonia, Nepal, Nauru, Niue, Tahiti, Papua New Guinea, Philippines, Pakistan, Solomon Islands, Singapore, Thailand, Timor Leste, Tonga, Tuvalu, Taiwan, Vietnam, Vanuatu, Samoa. Australia, and New Zealand as origin only.

 

此项附加费适用哪些情形？
IN WHAT CIRCUMSTANCES WILL THE SURCHARGE APPLY?

 

紧急情形附加费将继续适用于所有国际限时递送(TDI)快件。 
The Emergency Situation Surcharge will continue to be applicable to all Time Definite International (TDI) shipments.

 

此费用不适用于国际限日递送(DDI)和国内限时递送(TDD)快件，DHL Medical Express (WMX) 快件也不适用此项费用。 
The ESS will not be applicable to Day Definite International (DDI – road) or Time Definite Domestic (TDD) shipments. DHL Medical Express (WMX) shipments continue to be exempt from the ESS.

 

最新网络服务更新 
LATEST NETWORK UPDATES 

 

您可以访问如下网址关注有关受疫情影响国家的实时服务调整，您还可以通过此网站获知有关紧急情形附加费的最新信息： 
Please visit the following website for temporary service adjustments in impacted countries where you will also be able to access the latest updates to our Emergency Situation Surcharge:

 

在这个充满挑战的时代，DHL始终致力于连接世界，我们遍布全球的10万多名员工正在努力确保继续为客户提供优质的服务。 
DHL Express is committed to keeping the world moving during these challenging times, and our 100,000+ DHL colleagues across the globe are hard at work to ensure we are well positioned to continue delivering service excellence to our customers.

 

如果您有任何问题，请联络您的DHL客户经理。 
If you have any questions, please reach out to your local DHL representative.

 

感谢您的信任与合作。 
Thank you for your trust and cooperation.

 

此致, 
Kind regards,

中外运-敦豪国际航空快件有限公司
DHL-Sinotrans International Air Courier Ltd.
二零二零年五月
May, 2020