尊敬的旅客朋友：

 

首先，荷兰皇家航空衷心希望我们的全体旅客在COVID-19新冠疫情危机期间都健康平安。

 

荷兰皇家航空此前表示将于5月初恢复往返中国大陆的全部航班。但是鉴于疫情不断发展变化，遵照中国新冠疫情COVID-19相关的旅行限制，荷航目前仍将暂停往返中国大陆的客运航班服务。荷航目前在大中国区与荷兰之间的航班主要以货运为主，其中北京、上海、台北航线执飞货运航班，香港航线执飞客货混运航班。

 

荷航正密切关注疫情态势发展并与相关卫生与航空部门保持直接联系，一经获得准许便恢复中国大陆航线的客运航班。

 

新冠疫情危机期间，由于荷兰与中国之间对医疗物资及用品的快速运输需求大幅上升，荷兰皇家航空携手皇家飞利浦公司及荷兰政府在荷兰与中国之间搭起了特殊的空中货运桥梁，并为此专门重新启用波音B747 Combi客货混装飞机执行中荷之间货物运输任务，确保特殊货运运力的持续供应。数千万件医疗物资将在接下来几周内陆续抵达荷兰，以满足当下正在接受治疗患者的迫切需求。

 

荷航在所有决策中始终将其旅客与职员的健康与安全置于首位。自2020年5月11日起至8月31日，旅客需要在荷航恢复运营的航班上及登机过程中全程佩戴口罩，口罩需要旅客自备。

 

荷航在整个航线网络中已采取各项非常措施来协助旅客调整旅行计划，请访问KLM.com或使用KLM app获取更多最新航班信息。以上平台提供全天候中文服务。

 

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Dear Passengers，

 

First of all, KLM hopes all our passengers stay safe and healthy in the times of the COVID-19 crisis.

 

KLM has previously announced the plan is to resume flights to mainland China as of early May. However, since the situation around the coronavirus is constantly changing, passenger services to mainland China will remain suspended for the time being in compliance with China’s Covid-19-related travel restrictions. The flights between Greater China and the Netherlands are currently being operated on cargo basis, to Beijing, Shanghai, Taipei and Passenger and Cargo to Hong Kong.

 

KLM keeps a close eye on all developments and is in direct contact with health and aviation authorities to resume Passenger flights to mainland China once permission is granted.  

 

During the crisis, in order to meet an enormous need for the rapid transportation of medical equipment and other supplies between the Netherlands and China, KLM Royal Dutch Airlines has joined hands with Royal Philips and the Dutch government to create a special cargo air bridge, and has especially brought the Boeing 747 combi back into operation for the important cargo airlift, which will bring in a continuous stream of protective equipment. Over the next weeks, millions of medical supplies will come in to help those people who are involved in care.

 

The health of customers and staff is paramount in all KLM decisions. Starting 11 May, masks will be compulsory on board and during boarding on the restored flights and will remain compulsory until 31 August 2020. Passengers are responsible for providing their own face masks.

 

To help its customers to adjust their travel plans, KLM has put in place exceptional measures throughout its network. For more up-to-date flight information, please visit KLM.com and the KLM app, which provides 24/7 services in Chinese.